What to Expect During an HVAC Service Call

Before the Visit

• Clear access to indoor and outdoor units
• Unlock gates to backyard if needed
• Secure pets so they don't escape
• Note your concerns to share with the technician

When We Arrive

Our technician will:

• Introduce themselves
• Ask about your concerns
• Put on shoe covers (we respect your home)
• Discuss the service plan

During a Maintenance Visit

Indoor Unit Inspection

• Check air filter
• Inspect blower motor
• Check electrical connections
• Test safety controls
• Measure airflow

Outdoor Unit Inspection

• Clean condenser coils
• Check refrigerant levels
• Inspect compressor
• Test electrical components
• Check contactor and capacitor

System Testing

• Verify thermostat operation
• Measure temperature differential
• Check system cycles properly
• Note any concerns

During a Repair Visit

• Diagnosis: We identify the problem first
• Explain: We tell you what we found in plain English
• Quote: You get the price before we start
• Approve: You decide whether to proceed
• Repair: We fix it right
• Test: We verify everything works

After the Visit

You'll receive:

• Explanation of what was done
• Recommendations for any issues found
• Written invoice or receipt
• Information on any warranties

How Long It Takes

• Maintenance visit: 45-90 minutes
• Simple repair: 30-60 minutes
• Complex repair: 2-4 hours
• System installation: Full day

Our Promise

No surprises. We quote before we work, explain everything clearly, and never push unnecessary services.