Privacy Policy

Introduction

Peninsula HVAC Repair ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our HVAC services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Schedule a service appointment through our booking system
• Contact us by phone, email, or through our website
• Request a quote or estimate for HVAC services
• Sign up for our newsletter or promotional communications

This information may include:

• Name and contact information (address, phone number, email)
• Service address and property information
• HVAC system details and service history
• Payment information (processed securely through third-party providers)
• Communication preferences

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and browsing activity, including:

• IP address and geographic location
• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website or search terms
• Device identifiers

How We Use Your Information

We use the information we collect for various purposes, including:

• Providing, maintaining, and improving our HVAC services
• Processing and completing service appointments
• Communicating with you about appointments, services, and promotions
• Responding to your inquiries and providing customer support
• Sending administrative information, such as updates to our terms and policies
• Analyzing website usage to improve user experience
• Protecting against fraudulent or unauthorized activity
• Complying with legal obligations

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: With third-party vendors who assist us in operating our business (scheduling software, payment processors, email services)
• Legal Requirements: When required by law or to respond to legal process
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Protection: To protect the rights, property, or safety of our company, customers, or others

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activity. Cookies are small data files stored on your device that help us improve our website and your experience.

You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our website.

We may use Google Analytics and similar services to analyze website traffic. These services may collect information about your use of our website and report website trends.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.

We do not store payment card information on our systems. All payment processing is handled by secure, PCI-compliant third-party payment processors.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Opt-Out: Opt out of marketing communications at any time

To exercise these rights, please contact us using the information provided below.

California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete personal information, and the right to opt-out of the sale of personal information. We do not sell personal information. To exercise your CCPA rights, please contact us.

Children's Privacy

Our website and services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us: